Welcome to Valley Dreams Shops! We always want you to be completely happy with what you purchase from us. If an item isn’t a perfect fit or doesn’t meet your expectations, our return process is designed to be straightforward and worry-free.

1. Return Period & Requirements

We accept return requests within 30 days of your package reaching your delivery address.

For an item to be accepted for a return:

  • It must remain completely unused, unwashed, and in original condition.
  • All brand tags, labels, and original protective packaging must be fully intact.
  • You will need to provide your order confirmation email or invoice number.

2. Non-Returnable Products

For safety, hygiene, and promotional reasons, a few items cannot be sent back:

  • Clearance, final sale, or promotional discounted items.
  • Digital downloads, gift cards, or store vouchers.
  • Personal health or intimate wear items once their seal is broken.

3. Simple Step-by-Step Return Process

1.Send Us a Request:

Email support@valleydreamsshops.com with your order number and a brief note on why you’d like to make a return.

2.Get Return Approval:

Our care team will verify your details within 24–48 hours and send over the designated return mailing address.

3.Mail Your Item:

Safely pack the item and dispatch it to us via your preferred postal service. (Return shipping costs are the buyer’s responsibility unless the mistake was on our end).

4. Refund Timeline & Processing

  • Item Verification: Once your returned package arrives at our warehouse, our quality control team checks the product.
  • Payment Credit: As soon as approved, your refund goes directly back to your original payment card or wallet within 5 to 7 business days.
  • Bank Clearance: Depending on your financial provider, it may take a few additional working days for the credit to reflect on your official account statement.

5. Damaged, Defective, or Incorrect Deliveries

If your order shows up broken or you received the wrong item:

  1. Contact our support team within 48 hours of delivery.
  2. Send us clear pictures showing the damaged parcel or faulty product.
  3. We will review the photos and immediately send out a fresh replacement or provide a full refund at zero extra cost to you.

6. Product Exchanges

If you want a different size, color, or style, the quickest route is to start a return for your current item and place a fresh order on our site directly.

7. Have Questions? We’re Here to Help

If you need any guidance or assistance regarding a return, feel free to reach out: