At Valley Dreams Shops, we want to make sure your shopping experience is smooth from checkout to delivery. Here is everything you need to know about how we ship your orders.

1. Processing Times

  • All orders are verified, packed, and dispatched within 1 to 3 business days.
  • During peak seasons, holidays, or promotional sales, processing may take slightly longer.
  • As soon as your order leaves our warehouse, we will email you your tracking details.

2. Shipping Options & Delivery Estimates

We offer reliable shipping options depending on how quickly you want your items to arrive:

Shipping MethodEstimated Delivery Window
Express Shipping7 to 15 Business Days
Standard Shipping15 to 22 Business Days

Note: Delivery timeframes are estimates and do not include weekends or public holidays. Factors like customs delays or weather conditions can occasionally extend delivery times.

3. Order Tracking

  • Once your package is handed over to the carrier, you will receive a confirmation email containing a direct tracking code.
  • Please allow 24 to 48 hours for tracking updates to appear in the courier system.

4. Customs, Taxes & Address Details

  • Import Fees: Depending on your country’s local tax laws, international shipments may incur import fees or local customs duties. Customers are responsible for these charges.
  • Accuracy: Please double-check your shipping address before placing your order. We cannot be held responsible for items sent to an incorrect address supplied by the customer.

5. Delivery Support & Issues

  • Delayed Packages: If your order hasn’t arrived within the expected shipping window, please get in touch with us so we can trace it with the logistics provider.
  • Damaged Deliveries: If your package arrives damaged, take photos of the package and contents and contact us within 48 hours of receiving it.
  • Modifications: Need to change your shipping address or cancel an order? Contact us immediately. Once an order is processed or shipped, we are unable to make edits.

6. Get in Touch

If you have any questions or need help tracking your parcel, reach out to our team: